Refund Policy

Return and Exchange Policy:

Coo Cuddles has implemented a customer-centric policy aimed at making your shopping experience as seamless and enjoyable as can be. We stand by your side both before and after your purchase. We kindly request you to review the following terms and conditions before completing your purchase.

Refunds for Contracts/Boxed Packed products are processed within 24 hours of the initial purchase. The refund request should be initiated within 12 hours of purchase and IF GOODS have problem, or else the refund is not applicable.

Please note that a delivery charge of 150 AED applies to any item refund or return. The first exchange is free of charge, while the second exchange incurs a transportation fee of 150 AED. It's important to be aware that, due to COVID-19 regulations in compliance with United Arab Emirates Law, we can only accept unused items for exchange or refund. Refunds will be issued within 10 working days in accordance with company policies. Please be advised that outdoor items, such as Kids Cars, Trampolines, Bouncy Castles, Swings, and Slide Sets, cannot be returned or exchanged.

Transit Damage:

There are very rare chances that the product might get damage in transit but if the order is received damaged, pls follow below instructions:

Opening Video is Must - Pls record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately. Without an opening video we will be unable to assist you in any kind of issue situation. Kindly mail at coocuddles@gmail.com with opening video attached.

Order Cancellation:

Cancellation of Order is done only if the product is not dispatched. Kindly mail us at coocuddles@gmail.com for cancellation. For cancelled orders, store credit is provided which can be used for future purchases.

Exchange:

Exchange if any, is provided within same product. Customer will be issued a credit note, in case the desired the product is not in stock.

Exchange is allowed once per order.

Any customized product, which is made as per customers instructions are not eligible for exchanges, we request you to be careful while ordering for name customized product.

Exchange is not accepted if customer does not like the product or color of the product. We try to source best quality product and all product details are mentioned in the product description. We would request you to please read all details before placing the order.

All sale, discounted, brought with a coupon and gift voucher purchases are non-exchangeable.

Only products which are unused, undamaged with all its labels and tags completely intact, in original packaging are eligible for exchange.

If customer has any size issue with the product delivered then he/she needs to mail us at coocuddles@gmail.com within 12 hours from the date of delivery. We request you to kindly check size of the product before ordering. Sizes are mentioned in description of Products.

The actual video of the product with repackaging showing items is to be shared. Minimal To and Fro shipping in such cases will be extra depending on parcel size.

If customer does not handover the product within 5-7 business days from the date of the return / exchange request being raised, the request will be cancelled from our end.